Frequently Asked Questions
- What to do before your carpet is delivered
- Removing your old carpet
- Airing the room
- Moving your furniture
- Opening doors
- Eliminating waste
- Carpet seams
- Colour matching
- Colour changes
- Making a fitting date
- We’re professionals
- Underlay - a carpet’s best friend
Waiting for your new carpet to arrive is very exciting and you may even be a little nervous.
You’re definitely hoping that the fitting is done quickly and efficiently.
So before our fitters arrive please take a few minutes to read through this Fitting Guide. These important tips will help you prepare and they’ll help the fitters do the best possible job for you.
We want your carpet to look great just as much as you do. We also want the whole process to go as smoothly as possible, with a minimum of inconvenience to you and your family.
It’s out with the old and in with the new. If you already have wall-to-wall carpeting, it will have to be removed before the new carpet can be fitted. If you wish, we’d be happy to provide that service for a modest charge. If you’d rather do it yourself, please follow a few simple suggestions. First, vacuum the carpet one last time before you begin. Then be sure you open your windows and let fresh air in while the carpet and underlay are removed. Finally, vacuum the floor to remove any remaining dust and dirt.
It’s important to air a room where a new carpet is being fitted too. Many materials, including some associated with carpet removal and fitting can have an adverse effect on indoor air quality. So make sure there’s plenty of ventilation when your old carpet comes up and your new one goes down. We recommend you open all windows and doors to increase air flow. You should ventilate the area for as long as possible and when convenient over the next few days.
To fit a carpet properly rooms should be cleared of all furniture. In dining and family rooms, please remove breakable items such as vases, lamps and dishes. Detach wiring for stereos, TV’s and other electronic equipment. Remove light furniture such asend tables, coffee tables and dining room chairs. Any breakable items that have to be handled by our fitters will be done so at the customer’s risk. Any heavy furniture that needs to be removed would incur an additional charge.
In bedrooms, please strip the beds and remove all items from the bottoms of cupboards (if they are to be carpeted). For a modest charge, our fitters will dismantle the beds if necessary.
In kitchens and utility rooms, please unplug the washer, dryer, refrigerator and all gas appliances. Our fitters are not responsible for disconnecting these items.
In bathrooms, if vinyl is to be installed, you can arrange for a plumber to have the sink removed prior to the fitter’s arrival.
If the door has to be removed to be shaved in order to clear the new carpet, our fitters may be able to do this for a modest charge.
Our fitters will place all waste materials in or by your dust bins. If you prefer, we can remove the waste for a modest charge.
On some surfaces, such as concrete, fitters must use adhesives when fitting new carpet. If adhesives are required, ask for water based adhesives, which are less likely to affect the air quality in your home during fitting.
Our fitters use areas not to be covered - such as car ports and back patios - to store materials during fitting. Also, they may need electrical power for tools and need the indoor temperature to be at least 18oC (65 degrees fahrenheit).
After fitting, you may notice some leftover pieces of carpet, and some may be rather large. This is due to the fact that most carpet is sold in broadloom widths, so if your rooms are narrower or wider than the broadloom widths available in the range selected or if you are having halls or stairs carpeted, there will be a slight waste factor. If you'd like to keep some of the leftovers and use them as doormats or replacement carpet, please ask.
In many rooms, carpet seams are inevitable. Today’s heat bonded seams are stronger than the rest of the carpet, but they are not invisible. Even though our fitters do the best they can, you will be able to see the seams. Also, because of the direction of the carpet, some seams may be more visible than others. This is quite normal and should be expected. Prior to fitting, you may want to discuss the location of the seams with the person in charge to see if they can be placed in low-traffic areas, where seams are less noticeable.
We endeavour to colour match wherever possible; however, please expect a small amount of colour variance due to the nature of carpet manufacture.
The shade of the carpet depends on the angle of the light that falls on the carpet pile. Brush the pile in the opposite direction and the shade changes. If you have a preference and there is enough carpet, just ask the fitters to show you how it looks both ways.
You can agree your new carpet fitting at a time that’s right for you. But no matter how well prepared you are, the fitting will probably create some inconvenience. So please plan accordingly. Be sure to schedule the fitting when you can provide fresh air ventilation during and after the fitting has been completed.
Our fitters are able to provide the most professional services possible. If you have any queries that the fitter cannot answer please phone us.
It is essential that your new carpet is laid on a new good quality underlay. This will ensure that you get maximum wear and excellent appearance, as well as providing heat and acoustic benefits. Don’t make the mistake of believing that you will save money by utilising your old underlay. It will probably have little, if any, life left in it and certainly next to no bounce or resilience.